Refund & Cancellation Policy

At Bristol Tech (“we,” “our,” or “us”), we aim to deliver exceptional custom software development, AI automation tools, and technology services. We understand that circumstances may arise where a refund or cancellation is requested. This policy details the eligibility requirements, procedures, and conditions for all refund requests.

By subscribing to or purchasing any services through our website, you agree to the terms outlined below.

1. 30-Day Guarantee Overview

Eligible clients may submit a formal refund request within 30 calendar days of the original transaction date, subject to the conditions in this policy. Any refund applications submitted after this 30-day window expires will not be eligible for review or processing.

2. Criteria for Refund Approval

A refund request may be authorized under any of the following conditions:

  • Service Non-Delivery: The agreed-upon service or platform features were not delivered as outlined in the service agreement.
  • Billing Errors: A technical error resulted in incorrect billing or duplicate transactions at checkout.
  • Company-Initiated Cancellation: The project or service was cancelled by Bristol Tech prior to the start of engineering or design work.
  • Inability to Fulfill: Bristol Tech is unable to complete the agreed project due to technical or internal factors directly attributable to us.

Approved refunds will automatically be credited back to the initial payment method used at checkout.

3. Non-Refundable Items & Circumstances

Refunds will not be granted under any of the following scenarios:

  • Client change of mind after purchasing a plan or initiating a project.
  • Project delays resulting from late client communications, missing credentials, or unprovided requirements.
  • Subjective dissatisfaction with completed work that strictly matches the pre-approved design or technical scope.
  • Services, software features, or project milestones that have already been fully or substantially completed.
  • Access to proprietary digital assets, software licenses, or custom AI models once delivered or downloaded.
  • Third-party integrations, hosting costs, or domain purchases paid on behalf of the client that are non-refundable by the respective vendor.

4. Custom Engineering & Recurring Plans

Custom Projects & Development

  • Milestone payments covering completed engineering phases are non-refundable once approved or delivered.
  • If a custom project is cancelled mid-way, any refund consideration will apply strictly to the unearned, unallocated portion of prepaid funds.

Subscription Services

  • Monthly or recurring subscriptions are charged in advance for each billing cycle.
  • You may cancel your subscription plan at any time through your account dashboard or by contacting us to prevent automatic future renewals.
  • Recurring charges already processed are non-refundable, except where required by law or explicitly authorized within the initial 30-day window.

5. How to Submit a Refund Request

To initiate a refund request, please email our support team within 30 days of purchase with the following details:

  • Full Name & Company Name
  • Email address associated with the account
  • Invoice or Transaction ID
  • Detailed explanation of the reason for the refund request
Support Email: contact@bristoltech.services

Our billing team will evaluate your submission and issue an official response within 5 to 7 business days.

6. Processing & Timelines

Upon approval of a refund request:

  • Funds will generally be issued to your financial institution within 7 to 10 business days.
  • Depending on your bank or credit card issuer, settlement times may vary.
  • Any non-reimbursable processing or merchant gateway fees incurred during checkout may be deducted from the total refund amount where allowed.

7. Policy Amendments

Bristol Tech reserves the right to revise or update this Refund Policy at any time. Any changes will take effect immediately upon being published on this page.

8. Contact Information

For any questions or clarification regarding this Refund Policy, please contact us: